Methodology

Results from our annual User Satisfaction & Impact Survey consistently reveal patterns of positive impact on health decisions and health behaviors for users of Mayo Clinic EmbodyHealth portal. Survey results show people are using the site to increase their knowledge to improve lifestyle habits, find reliable answers to their health questions and use the health care system more wisely.

Invitations to participate in the survey were e-mailed to a representative sample of users of custom Mayo Clinic Web sites. A total of 10,289 responses were received for a response rate of 12.8 percent.

Key Findings

(Due to rounding, totals may not add up to 100 percent.)

Ease of navigation

It's easy to find information on the site: 95%

Reliability

The information on the site is reliable: 99%

Ease of understanding

It's easy to understand information on the site: 99%

Answers to health questions or problems

The site provides answers to my health questions or problems: 79%

Behavior change influence

The site has encouraged me to make or consider making changes to my health habits: 70%

Preparation and utilization

The site makes me feel better prepared to deal with everyday health problems and use the health care system more wisely: 76%

Implications of findings

Mayo Clinic online content and tools provided surveyed readers with valuable health information and guidance. The information provided led to increased confidence and caused a majority to make or consider making a change to healthier behaviors.