FOR MEMBERS FOR EMPLOYERS FOR SERVICE PROVIDERS FOR CUSTOMER SERVICE FOR ADMINISTRATORS

Terms of Use

Welcome

Welcome to Mayo Clinic Health Solutions' website ("Health Solutions site" or the "Site"), an online information and communications service provided by MMSI, Inc., dba Mayo Clinic Health Solutions, ("Health Solutions" or "We" or "Us"). This Terms of Use agreement is intended to cover the uses for the entire Site, although additional conditions, restrictions, and privacy policies may apply.

The Site Privacy Policy can be reviewed HERE.

Healthcare Disclaimer

The Site is presented by Mayo Clinic Health Solutions for the sole purpose of disseminating health benefit information for public benefit. The content, products and services offered herein are here to educate consumers on health care and medical issues that may affect their daily lives. Nothing in the content, products or services should be considered, or used as a substitute for, medical advice, diagnosis or treatment. This Site and its services do not constitute the practice of any medical, nursing or other professional health care advice, diagnosis or treatment. You should always talk to your health care provider for diagnosis and treatment, including your specific medical needs. None of the products or services offered through this website represents or warrants that any particular service or product is safe, appropriate, or effective for you. We advise users to always seek the advice of a physician or other qualified health care provider with any questions regarding personal health or medical conditions. If you have or suspect that you have a medical problem or condition, please contact a qualified health care professional immediately. If you are in the United States and are experiencing a medical emergency, please call 911 or call for emergency medical help on the nearest telephone.

Obligations

Use of the Site is subject to the following. Mayo Clinic Health Solutions may modify these terms and conditions at any time, and such modifications shall be effective immediately upon posting the modified terms and conditions on the Site. You agree to review the agreement periodically to be aware of such modifications, and the act of your accessing or using the Site constitutes your acceptance of the agreement as it appears at the time of your access or use. From time to time Mayo Clinic Health Solutions may offer website visitors the opportunity to participate in additional features or services through the Site.

You also understand and agree that the Site is provided solely by MMSI, Inc. dba Mayo Clinic Health Solutions, which is a separate legal entity from Mayo Clinic Rochester, Mayo Foundation for Medical Education and Research, and other affiliated Mayo entities. There are a number of different Mayo-affiliated entities that operate different web sites, which may be covered by different terms of use. The terms of use for each of these sites are available on the home page of that specific site. When you leave this Site and go to another site, (whether operated by a Mayo-affiliated entity or a third party) different terms may apply.

Intended Users

Potential users in any jurisdiction in the world, the common, statutory, regulatory, or codified law of which would void this Terms of Use agreement in whole or in any essential part (the essential parts being at least, but not only, the exclusive venue and exclusive remedy provisions and warranty disclaimer), or which makes accessing the Site illegal, are unauthorized to use the Site, and do so entirely at their own risk.

The Site is intended for use by individuals 18 years of age or older. This web site is not directed for use by children under the age of 18. Users under the age of 18 should get the assistance of a parent or guardian to use this Site.

You agree that you will not:

  • Upload or transmit any communications or content of any type that may infringe or violate any rights of any party;
  • Use this website for any purpose in violation of local, state, national or international laws;
  • Use this site as a means to distribute advertising or other unsolicited material to any third party;
  • Use this website to post or transmit material that is unlawful, obscene, defamatory, threatening, harassing, abusive, slanderous, hateful or embarrassing to any other person or entity;
  • Attempt to disable, "hack" or otherwise interfere with the proper functioning of this website.

If you use any part of the Site requiring secure access, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.

Termination of Use

Mayo Clinic Health Solutions may, in its sole discretion, terminate your account or your use of the Site at any time.

Blogs and Interactive Media

If you use blogging features or otherwise post information to this Site, you give Mayo Clinic Health Solutions the irrevocable right to reproduce, distribute, publish, display, edit, modify, create derivative works from and otherwise use your submission for any purpose, in any form, and on any media.

If you use blogging features or otherwise post information to the Site, you agree you will NOT:

  • Post material that infringes on the rights of any third party, including intellectual property, privacy, or publicity rights
  • Post material that is unlawful, obscene, defamatory, threatening, harassing, abusive, slanderous, hateful or embarrassing to any other person or entity as determined by Mayo Clinic Health Solutions in its sole discretion
  • Post advertisements of solicitations for business
  • Post chain letters or pyramid schemes
  • Impersonate another person including but not limited to a spouse, child or sibling;
  • Allow another person to use your credentials for posting or viewing comments
  • Post the same note more than once or "spam".

Mayo Clinic Health Solutions reserves the right (but is not obligated) to do any or all of the following:

  • Remove communications that fail to conform with this Online Service Agreement;
  • Terminate a user"s access to the entire Site or specific features such as the blog
  • Edit or delete any communications posted on the blog features, regardless of whether such communications violate these standards.

You understand and agree that Mayo Clinic Health Solutions cannot and does not guarantee or warrant that files available for downloading through the Site will be free of infection or viruses, worms, Trojan horses or other code that manifests contaminating or destructive properties. Each user is responsible for implementing sufficient procedures and checkpoints to satisfy his or her particular requirements for accuracy of data input and output and for maintaining a means external to the Site for the reconstruction of any lost data. MMSI does not assume any responsibility or risk for your use of the Site.

Mayo Clinic Health Solutions reserves the right to change, suspend or discontinue all or any aspects of the Site at any time without prior notice.

Indemnification

You agree that you will indemnify MMSI, Inc., dba Mayo Clinic Health Solutions against any damages, losses, liabilities, judgments, costs or expenses (including reasonable attorneys" fees and costs) arising out of a claim by a third party relating to materials you have posted or other actions taken by you on the Site.

Intellectual Property

The marks "MMSI, Inc.", "Mayo Clinic Health Solutions", "Mayo", "Mayo Clinic", "Mayo Clinic Health System" and the triple-shield Mayo logo are trademarks and/or service marks owned or controlled by Mayo Clinic Health Solutions or Mayo Foundation for Medical Education and Research. The content and design of this Site is protected by U.S. and international copyright laws. You may not copy, reproduce, republish, upload, post, display, transmit, or frame any of these materials without prior written consent from the copyright owners, except that you may view, download, display and print a single copy of these materials on a single computer for personal, noncommercial use only, so long as: (1) you do not alter or modify the materials in any way; (2) you include all applicable notices and disclaimers (including copyright notices); and (3) you do not use the materials in a way that suggests an association with MMSI, Mayo Clinic or an affiliated Mayo entity. You understand and agree that title to these materials shall not pass to you or any other user.

Disclaimers

YOU UNDERSTAND AND AGREE THAT THE MAYO CLINIC HEALTH SOLUTIONS SITE AND ANY SERVICES, CONTENT OR INFORMATION CONTAINED ON OR PROVIDED BY THE MMSI SITE IS PROVIDED ON AN "AS IS" BASIS. MAYO CLINIC HEALTH SOLUTIONS DOES NOT MAKE ANY EXPRESS OR IMPLIED WARRANTIES, REPRESENTATIONS OR ENDORSEMENTS WHATSOEVER (INCLUDING WITHOUT LIMITATION WARRANTIES OF TITLE OR NONINFRINGEMENT, OR THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE) WITH REGARD TO THE SERVICE OR ANY MERCHANDISE, INFORMATION OR SERVICE PROVIDED THROUGH THE SITE. IN ADDITION, MMSI DOES NOT GUARANTEE THAT USE OF THE MMSI SITE WILL BE FREE FROM TECHNOLOGICAL DIFFICULTIES INCLUDING, BUT NOT LIMITED TO, UNAVAILABILITY OF INFORMATION, DOWNTIME, SERVICE DISRUPTIONS, VIRUSES OR WORMS AND YOU UNDERSTAND THAT YOU ARE RESPONSIBLE FOR IMPLEMENTING SUFFICIENT PROCEDURES AND CHECKPOINTS TO SATISFY YOUR PARTICULAR REQUIREMENTS FOR ACCURACY OF DATA INPUT AND OUTPUT.

Limitations of Liability

THE USE OF THE SITE IS ENTIRELY AT YOUR OWN RISK, AND IN NO EVENT SHALL MMSI, INC., dba MAYO CLINIC HEALTH SOLUTIONS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, PUNITIVE, OR ANY OTHER MONETARY OR OTHER DAMAGES, FEES, FINES, PENALTIES, OR LIABILITIES ARISING OUT OF OR RELATING IN ANY WAY TO THIS SITE, OR SITES ACCESSED THROUGH THIS SITE, AND/OR CONTENT OR INFORMATION PROVIDED HEREIN. YOUR SOLE AND EXCLUSIVE REMEDY FOR DISSATISFACTION WITH THE SITE IS TO STOP USING THE SITE. USER HEREBY ACKNOWLEDGES THAT THIS PARAGRAPH SHALL APPLY TO ALL CONTENT, MERCHANDISE AND SERVICES AVAILABLE THROUGH THE SITE. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

Links to Third-Party Web Sites

The Site contains links to other sites operated by third-parties, including but not limited to third-party sites that may display individual trademarks ("Third-Party Site(s)"). These links are available for your convenience and are intended only to enable access to these Third-Party Sites and for no other purpose.

Health Solutions does not warrant or make any representation about the substance, quality, functionality, accuracy, fitness for a particular purpose, merchantability or any other representation about any Third-Party Site or its content. A link to a Third-Party Site on this Site does not constitute sponsorship, endorsement, approval or responsibility for any Third-Party Site. Mayo Clinic Health Solutions makes no representation or warranty as to any products or services offered on any Third-Party Site. The conditions of use and privacy policy of any Third-Party Site may differ substantially from the Online Service Agreement that applies to your use of this Site. Please review the conditions of use for all Third-Party Sites for more information about the terms and conditions that apply to your use of Third-Party Sites.

Jurisdiction

This Terms of Use agreement is entered into and performed in the State of Minnesota, United States of America, and is governed by and shall be construed in all respects under the laws of Minnesota, exclusive of its choice of law or conflict of laws provisions. In any claim or action directly or indirectly arising under this Terms of Use agreement or related to the Site, each party irrevocably submits to the exclusive personal jurisdiction of the Minnesota State District Court sitting in Olmsted County, Minnesota, or if such court does not have subject-matter jurisdiction, then each party irrevocably submits to the exclusive personal jurisdiction of the United States Court for the District of Minnesota, and whichever of those two courts has jurisdiction, each party waives any jurisdictional, venue, or inconvenient forum objections to such court.

Contact the Mayo Clinic Health Solutions Site

If you experience technical difficulties with this web site, please report them by email to the Web Master. Please include a description of the problem you have experienced, including the page you were viewing when the problem occurred.

The Mayo Clinic Health Solutions Web Master cannot respond to health plan or benefits related inquiries. If you have questions about your health plan or benefits, please contact Customer Service at the number on the back of your health plan membership card.

Last updated November 2013.


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